NEPAL

1300 660 226

Our Policies

 

 

CUSTOMER SERVICE CHARTER

Sherpa Tours are committed to providing excellent service. We will provide all the necessary help and support to ensure an enjoyable trip for you. Where we can, our focus is travelling sustainably to offer you a meaningful and low impact journey through Nepal.

 

We are committed to remaining honest and transparent to our clients, providing one on one consultation up until departure. We expect our clients to take advantage of this service either face to face or over the telephone to ensure a well prepared tour, we also provide pre-departure group briefings and look forward to any post-departure feedback. All of our previous clients have been highly satisfied with our service and it is important to us to maintain this in the years to come.

 

Nepal is a land of many surprises and Sherpa Tours does our best to set the right expectations of the places, people, systems and services you may come across while visiting Nepal.

 

CARE OF STAFF AND PORTERS

  • All of our staff; tour & trekking guides, porters and other crew are insured for the journey.
  • Our porters are well looked after and Sherpa Tours abides by a maximum carry load of 20kg per porter.
  • Our staff are regularly trained in different skills and competencies that are valuable during the trek or tour.
  • Our staff also participates in volunteering activities throughout the year in rural Nepal.

 

 

 

FUNDING CHILD EDUCATION IN RURAL NEPAL FROM OUR PROCEEDS

 

Our charity partner is “Help Nepal Network-Australia”. We contribute to this organisation to help fund child education in the rural parts of Nepal; many of these areas are part of our trekking routes.

 

Help Nepal Network-Australia have done an amazing job in Nepal for the past 12 years. Their main project focus is education and health, while also providing help in more fundamental areas; clothing and aid in times of natural disaster. The largest charitable network of Nepalis follows a “Practical Philanthropy” to provide benefit to disadvantaged communities without hampering an individual’s normal life.

 

Their aid in child educations contributes to new schools, buildings, repairs, libraries and information technology (& education) for the children.

 

WORKING DIRECTLY WITH LOCALS IN NEPAL

Sherpa Tours prefers to work directly with Nepali locals. We utilise as many local resources as possible, including local guides and produce. With sustainability a main focus of ours, we hope to promote the new destinations to tourists which will in turn maximise the benefits for the local people of Nepal.  We encourage the Nepali locals to preserve their culture and communities by sharing with them the understanding of the benefits of sustainability.

 

SUSTAINABLITY IN TOURISM

Community is fundamental to our business operations, which is why we have chosen to only follow sustainable tourism models and standards. We encourage volunteering by tourists, and see any time and skills offered to this cause to be a huge bonus to Nepal, whether it’s a few hours, a day or weeks. Sherpa Tours, through research has concluded the massive social benefits of educating the children of Nepal, who are then able to educate the elder generations.  We are committed to allocating funds for charity to this cause.

 

ENVIRONMENTAL PROTECTION

We operate following certain standards and expect our clients to follow the same while travelling with us. These include;

 

CONTROL OF POLLUTION

  • Carry out what you carry in, taking rubbish with you.
  • Minimizing rubbish by purchasing wisely,
  • Use safe drinking water (ozonised) or purifying it yourself.
  • Return used batteries to your home country for proper disposal.
  • Minimising the use of Polythene/plastic materials
  • Ensuring toilet areas are well away from water sources.

 

FOREST CONSERVATION

  • Don’t light campfires; take sufficient warm clothing.
  • Choose lodges that use alternatives to wood for cooking and heating where possible. To save fuels, order the same meal for all members of a group where possible.

 

WILDLIFE PROTECTION

  • Don’t disturb wildlife.
  • Don’t burn hurt or remove animals and plants.
  • Don’t buy items made from wildlife parts.

 

RESPECTING PEOPLE AND THEIR CULTURE

  • Adopt local custom; speak Nepali and local language to the best of your ability. Don’t wear revealing clothing and save displays of affection for private moments.
  • Ask before photographing people or religious sites. Don’t enter houses uninvited.
  • Leave antiques where they belong; in Nepal.
  • Discourage begging and encourage fair dealing.
  • Follow the right behaviour and encourage it.
  • Spread the word about ecotourism.

 

MISSION STATEMENT 

We are inspired to fulfil the aspiration of Australian travellers in Adventure holidays, sustainable travel and cultural experiences by providing complete and reliable services with high degree of customisation and differentiating ourselves by providing authentic experience utilising our expert Nepalese consultations in Australia.

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