CUSTOMER SERVICE CHARTER
Sherpa Tours are committed to providing excellent service. We will provide all the necessary help and support to ensure an enjoyable trip for you. Where we can, our focus is travelling sustainably to offer you a meaningful and low impact journey through Nepal.
We are committed to remaining honest and transparent to our clients, providing one on one consultation up until departure. We expect our clients to take advantage of this service either face to face or over the telephone to ensure a well prepared tour, we also provide pre-departure group briefings and look forward to any post-departure feedback. All of our previous clients have been highly satisfied with our service and it is important to us to maintain this in the years to come.
Nepal is a land of many surprises and Sherpa Tours does our best to set the right expectations of the places, people, systems and services you may come across while visiting Nepal.
CARE OF STAFF AND PORTERS
FUNDING CHILD EDUCATION IN RURAL NEPAL FROM OUR PROCEEDS
Our charity partner is “Help Nepal Network-Australia”. We contribute to this organisation to help fund child education in the rural parts of Nepal; many of these areas are part of our trekking routes.
Help Nepal Network-Australia have done an amazing job in Nepal for the past 12 years. Their main project focus is education and health, while also providing help in more fundamental areas; clothing and aid in times of natural disaster. The largest charitable network of Nepalis follows a “Practical Philanthropy” to provide benefit to disadvantaged communities without hampering an individual’s normal life.
Their aid in child educations contributes to new schools, buildings, repairs, libraries and information technology (& education) for the children.
WORKING DIRECTLY WITH LOCALS IN NEPAL
Sherpa Tours prefers to work directly with Nepali locals. We utilise as many local resources as possible, including local guides and produce. With sustainability a main focus of ours, we hope to promote the new destinations to tourists which will in turn maximise the benefits for the local people of Nepal. We encourage the Nepali locals to preserve their culture and communities by sharing with them the understanding of the benefits of sustainability.
SUSTAINABLITY IN TOURISM
Community is fundamental to our business operations, which is why we have chosen to only follow sustainable tourism models and standards. We encourage volunteering by tourists, and see any time and skills offered to this cause to be a huge bonus to Nepal, whether it’s a few hours, a day or weeks. Sherpa Tours, through research has concluded the massive social benefits of educating the children of Nepal, who are then able to educate the elder generations. We are committed to allocating funds for charity to this cause.
CONTROL OF POLLUTION
RESPECTING PEOPLE AND THEIR CULTURE
We are inspired to fulfil the aspiration of Australian travellers in Adventure holidays, sustainable travel and cultural experiences by providing complete and reliable services with high degree of customisation and differentiating ourselves by providing authentic experience utilising our expert Nepalese consultations in Australia.